FAQ


Q. Are parcels sent tracked? 

A. Only parcels sent next day delivery and 1st class signed for are tracked and will need to be signed for on delivery.

Q. If I order next day delivery when will my parcel arrive? 

A. Please allow one day for processing. Next day delivery will be processed the day after you make your order and delivered the following day so effectively 2 working days. Next day service does not deliver on bank holidays or Sunday's.

Q. What should I do if my item/s arrive damaged?

A. All stock is checked before it leaves the factory but if for any reason your item/s arrive faulty please email us at hello@halfbakedlondon.com immediately and return your item/s to us so that we can look into this for you. 

How do I care for my swimwear?

A. Hand wash in cool water and hang to air dry. 

Q. How long will it take for my refund to be credited to my account?

A. Refunds take between 5-10 working days. 

Q. How can I make an order if the site isn't accepting my card?

A. Please send an email to hello@halfbakedlondon.com letting us know and we can arrange a paypal payment for you. 

 

If you have any questions that are not listed above please do not hesitate to email us.